Returns+Refunds
We hope you’re delighted with your 10 Million Women gifts.
As each order is carefully curated for our corporate clients, please read our Returns & Refunds Policy below.
If you have any questions, feel free to get in touch.
How do I report a problem with my order?
Please email gifting@10mwomen.com with your order details and a description of the issue. Photographs of the affected items are helpful, particularly if something has arrived damaged.
Our team will review the details and advise you on the next steps.
What happens if my items arrive damaged, faulty or incorrect?
We take great care with every order, but occasionally things can go wrong. When they do, we'll arrange an appropriate replacement, repair or refund, depending on the circumstances.
For personalised gifts, production follows the digital mock-up you approve. Slight variations in colour and texture may occur, particularly in natural materials. If an error in the artwork supplied or approved by the client requires reproduction, additional charges may apply.
If items need to be returned because of a confirmed fault or an error on our part, we'll arrange or cover reasonable return shipping costs.
What if my order is delayed or lost in transit?
Your Gift Concierge will contact the courier directly to investigate and keep you informed until it's resolved. Occasionally, delays arise from couriers or customs and fall outside our control, but we'll always do everything we can to keep your delivery on track.
How do I return an item?
Please contact us before returning anything. Your Gift Concierge will confirm whether a return is needed and provide instructions. Where a return is agreed, we ask that items are packaged securely, in their original packaging where possible.
Will my customs, duties and taxes be refunded for my return?
Original shipping costs and international import duties or taxes are generally non-refundable. If goods arrive faulty or incorrect, we'll review any related shipping costs, duties and taxes on a case-by-case basis.
This policy applies to business orders and does not affect your statutory rights. Full details are available in our Terms of Service.
