RETURNS & REFUNDS

RETURNS AND REFUNDS POLICY

Your order is important to us. Please read our policy carefully to ensure that your request can be processed as quickly as possible.

All sales are final.

Due to the nature of made to order items and the fact they have been specially created for you, we are not able to accept any form of refund or returns unless the items are damaged or faulty. Our bespoke products are made in limited quantities and are often hand crafted or hand assembled, slight imperfections are normal with these kind of products.

While we don’t accept any refunds or returns, 10 Million Women strives to offer our clients a delightful corporate gifting experience. This policy does not affect your statutory rights.

If an item has a significant defect when received, please inform your dedicated client experience team within 5 days of receipt of item, via email to gifting@10mwomen.com , including a photo and description of the fault. All approved refunds will be processed within 7 working days and a credit will be applied to the original method of payment.

RETURNS SHIPPING

Any original delivery costs will not be refunded. All items must be sent back to our partners in the original packaging provided. Unfortunately, we cannot take responsibility for any postage, custom and duties charges that your return may incur.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Your dedicated client experience team will work closely with you to facilitate the returns process.