RETURNS & REFUNDS
Please read our returns policy carefully to ensure that your request can be processed as quickly as possible.
We are pleased to offer our customers a full refund if you request a return within 14 days of delivery. Any original delivery costs will not be refunded. To be eligible for a return, the item(s) must be unused and in the same condition received. Any returns that are damaged, soiled or returned without their original labels will not be accepted.
All items must be sent back to our social enterprises in the original packaging provided. All products that have been customised are not eligible for return unless they arrive with a manufacture defect or have been damaged in shipping. Some items are final sale for hygiene reasons and this will be clearly stated in the product description.
If the item is faulty when received, please inform our Customer Service team within 7 days from the date received, via email to firstname.lastname@example.org Please include a photo and description of the fault. We will arrange a refund or replacement. Our customer care team is always happy to help.
Shipping costs for the return of a product are always the customer’s responsibility. Our customer care team will work closely with customers to facilitate the returns process.
Returns forms must be included inside the package when returned to us. Any returns without a returns form will not be accepted. Once a return is received and inspected, we will send an email to notify the customer that we have received the item. If you return is approved, a refund will be processed within 14 working days and a credit will be applied to the original method of payment.